Call Center Controlling
We will keep you company: From a forecast, over the elaboration of a conversation guide up to staff planning and a further support of your project – we will stay by your side, whenever you want us to.
Profitability Analysis and new sales channels
We will check your outbound – and/ or your inbound-call center according to efficiency and, based on a cost-benefit-analysis, we will help you to develop economical optimization. If necessary, we will help you on with your call center or your external service provider in order to find out about a more effective sales channel.
Our Pre-Test Callcenter
Have a lock on your budget: In order to avoid bad and expensive surprises we will make pre-tests with a small amount of addresses in our in-house call center.
Recruiting / Assessment Center
It is our job to make possible that in the appropriate call center there are employees in whom you can trust and who support your company´s philosophy with all their heart.
Confusing processes and permanent shortages?
We remove them and take care of your call center so that it perfectly fits into current structures of distribution.
Quality Management
Trust, but verify! We help you to bring in an appropriate quality management system.
Choice of Service Providers, Contract Design and Service Level Agreements
We help you to find a convenient new call center with the best cost effectiveness.
Outsourcing
KCMP arranges a smooth outsourcing of your call center.
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